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Customer Service

Best practices, information and advice on customer service

Food n Fellas Cooking Class

What fun was the class!! If you go to my web page or my facebook you can see the results of this event. The men made 4 courses and had a local winemaker come in to explain the process of makeing wine. The men learned technqiues of how fish is done, ...

Food n Fellas Cooking Class

What fun was the class!! If you go to my web page or my facebook you can see the results of this event. The men made 4 courses and had a local winemaker come in to explain the process of makeing wine. The men learned technqiues of how fish is done, ...

Service with a Smile

After spending half a year in England, I was excited to move up to Cedar Falls for the summer. Exploring the town for the first time in months, I was hugely disappointed. The reason for my disappointment? The Cedar Falls Taco Bell on University Avenue was closed.

When was the last time you received an unsolicited refund?

With technology so ubiquitous now in our everyday life, it is sometimes hard to be surprised by what it can do. My latest experience with Amazon's Video on Demand service pleasantly surprised me with what is possible in terms of better customer serv ...

Computer Service Contracts

For those of you in need of computer technical support but don't have the need for an on staff professional, I have a solution.Joe's Computer Consulting Service is available to provide on-site technical support for home or business under contract for ...

Is it Time to Use an Email Marketing Service?

If you regularly communicate with groups of people, whether they be customers, vendors, or organization members using email or a print newsletter, you may be able to do so more effectively, saving yourself valuable time along the way. To determine if utilizing an email marketing service makes sense for you, ask yourself the following questions.

The Simple Truths of Service Movie

This movie speaks for itself. It's funny what you sometimes find when you are not looking. Hope you enjoy this video as much as I did! Feel free to comment.

Is Your Business Being Earned?

Last Tuesday a major storm went through Cedar Falls.  Some areas of town were hit with tennis ball size hail.    Apparently when a storm hits, the out-of-town construction companies follow it. 

Those of you who have had hail damage probably already know this.  When an adjustor gets on your roof to locate hail damage, they circle the spots with bright chalk.  That makes it pretty easy for roofing companies to drum up leads.  As a result of the circles on my roof, I had a guy stop by the house the other night wanting to know if I had chosen a subcontractor yet.  He was very polite and told me he "wanted to earn my business."  Such a simple phrase, but it really struck a chord with me.  I can't remember the last time someone told me they wanted to "earn my business."  Every company earns business, at least initially.  The thing that always scares me is once they have my business, will they continue to strive to earn it?

 
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  1. Re: Food n Fellas Cooking Class

    Hi Luann-It's great to see you blogging on MyEntre.Net! Glad your class went well!

    --Courtney Schwitzer

  2. Re: Tools you should be using... Speedfiler and SnagIt.

    TechSmith will contact you on twitter using an @ reply to confirm your email address and then send y...

    --jennifer

  3. Re: Business Incubation hits its big

    You are so very right. Being in an incubator can be the perfect place for a small business to get st...

    --Darcella Craven

  4. Re: Service with a Smile

    Excellent point Nick. My son and I were checking out at the Waterloo Menards last week and happened...

    --Amy Kuhlers

  5. Re: Iowa Small Business Loan Program launches

    Thank youWill do!

    --Catharine Johnson-Tieck

  6. Re: Iowa Small Business Loan Program launches

    Hi Catharine, per the requirements of the loan, you must visit with a local SBDC Consultant. Find y...

    --Rob Williams

  7. Re: Final USPS Update, Twitter, Merchant Circle & More

    Rob,Some days I'm slower on the take than others. I've just put my twitter link in the post. Thanks ...

    --Fay Risner

  8. Re: Kindle Book Sales A Surprise

    Courtney,Thanks. I've added another book outlet since that post. Amazon UK has opened up for kindle ...

    --Fay Risner

  9. Re: Iowa Small Business Loan Program launches

    looks great! I am a quick study but need help. My business is profiting and we need to expand. I don...

    --Catharine Johnson-Tieck

  10. Re: Final USPS Update, Twitter, Merchant Circle & More

    Rob,The link under my name for my blog was an old site I had at tripod. I changed the site to my boo...

    --Fay Risner

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