MyEntre.Net Iowa Small Business Blog - Customer Service

Food n Fellas Cooking Class

Luann Alemao — Thu, 02 Sep 2010 15:14:00 -3650

What fun was the class!! If you go to my web page or my facebook you can see the results of this event. The men made 4 courses and had a local winemaker come in to explain the process of makeing wine.

The men learned technqiues of how fish is done, cooking grains and presenting an entree and dessert too. Hope to have another class in the winter with a holiday theme.

If you have ideas I would love to hear them.!

Food n Fellas Cooking Class

Luann Alemao — Thu, 02 Sep 2010 15:14:00 -3650

The men learned technqiues of how fish is done, cooking grains and presenting an entree and dessert too. Hope to have another class in the winter with a holiday theme.

If you have ideas I would love to hear them.!

Service with a Smile

Nicholas Krob — Thu, 26 Aug 2010 14:42:00 -3650

After spending half a year in England, I was excited to move up to Cedar Falls for the summer. Exploring the town for the first time in months, I was hugely disappointed. The reason for my disappointment? The Cedar Falls Taco Bell on University Avenue was closed.

When was the last time you received an unsolicited refund?

Rob Williams — Fri, 13 Aug 2010 21:35:00 -3650

With technology so ubiquitous now in our everyday life, it is sometimes hard to be surprised by what it can do. My latest experience with Amazon's Video on Demand service pleasantly surprised me with what is possible in terms of better customer service.

Typically, determining customer satisfaction with a technology service occurs after the point of sale. For instance, I order a product or service online and receive an e-mail receipt which includes a feedback survey link which I can then choose to complete. This is in contrast to when I walk into a retail location and interact with the business owner, who can gauge my satisfaction and act accordingly during the entire sale process.

As I eluded to earlier, Amazon Video on Demand has taken the next step with what may be possible utilizing technology to ensure customer satisfaction from point of sale and during delivery. While watching The Crazies with my girlfriend, our video playback was repeatedly interrupted with time spent waiting for the video to buffer.* Our satisfaction with the Amazon Video on Demand service was less than spectacular. Imagine my surprise and indeed delight, when the next day I received an e-mail from Amazon apologizing for the poor playback quality of the movie I ordered along with a full refund! I had not contacted Amazon to complain; their back-end technology had flagged my experience as being potentially poor and they acted on that information to ensure they would continue to have my repeat business. The exact text of the e-mail was as follows:

Hello,

We noticed that you experienced poor video playback while watching the following rental(s) on Amazon Video On Demand:

The Crazies

We're sorry for the inconvenience and have issued you a refund for the following amount(s): $3.99

While Amazon Video On Demand transactions are typically not refundable, we are happy to make an exception in this case. This refund should be processed within the next 2 to 3 business days and will appear on your next billing statement for the same credit card used to purchase this item.

Please visit our troubleshooting page for tips on ways you can potentially improve your viewing experience: http://www.amazon.com/gp/help/customer/display.html

We hope to see you again soon.

Amazon Video On Demand Team

Amazon not only refunded me the cost of the rental, but they included in the e-mail a link to explore ways to improve my connection quality and playback of their services. I suspect in years to come, other online service providers (if they are not already), will install similar technologies to track customer satisfaction automatically from initial purchase to completed delivery.

* I have been using Amazon's Video on Demand service for over a year now and been very happy with both the quality and user friendly interface of their service. My experience here is based only on an isolated incident and I in no way mean to convey that Amazon's Video on Demand product is of poor quality.

Computer Service Contracts

Joseph Sullens — Tue, 27 Jul 2010 13:53:00 -3650

For those of you in need of computer technical support but don't have the need for an on staff professional, I have a solution.

Joe's Computer Consulting Service is available to provide on-site technical support for home or business under contract for a nominal fee that will fit most budgets.

In addition, I can also advise you about upgrades to your present system as well as making suggestions for on-site or off-site data storage and advise you about future computer systems that fit your business to a T.

If and when your business computer has a problem or crashes, Joe's Computer Consulting Service is available to assist your business needs. I service North Central Iowa based out of Manson. I come to YOU so your problem is fixed TODAY!

Contact me today by phone: (712) 469-2279 or e-mail: jccs@iowatelecom.net about contract services that are available to support YOUR business.

I can also be found on Facebook under Joseph W. Sullens and on Twitter under jccscustom.

Joe's Computer Consulting Service is here to serve YOU!

"I make housecalls to YOUR computer!'

THANKS FOR YOUR BUSINESS.
THANKS FOR SUPPORTING IOWA BUSINESSES.
TOGETHER WE WILL GROW IOWA'S ECONOMY AS LONG AS WE SUPPORT EACH OTHER!

Is it Time to Use an Email Marketing Service?

Chad Feldmann — Mon, 26 Jul 2010 13:22:00 -3650

If you regularly communicate with groups of people, whether they be customers, vendors, or organization members using email or a print newsletter, you may be able to do so more effectively, saving yourself valuable time along the way. To determine if utilizing an email marketing service makes sense for you, ask yourself the following questions.

The Simple Truths of Service Movie

Rob Williams — Wed, 28 Apr 2010 19:14:00 -3650

This movie speaks for itself. It's funny what you sometimes find when you are not looking. Hope you enjoy this video as much as I did! Feel free to comment.

Is Your Business Being Earned?

Chad Feldmann — Thu, 15 Apr 2010 14:24:00 -3650

Last Tuesday a major storm went through Cedar Falls. Some areas of town were hit with tennis ball size hail. Apparently when a storm hits, the out-of-town construction companies follow it.

Those of you who have had hail damage probably already know this. When an adjustor gets on your roof to locate hail damage, they circle the spots with bright chalk. That makes it pretty easy for roofing companies to drum up leads. As a result of the circles on my roof, I had a guy stop by the house the other night wanting to know if I had chosen a subcontractor yet. He was very polite and told me he "wanted to earn my business." Such a simple phrase, but it really struck a chord with me. I can't remember the last time someone told me they wanted to "earn my business." Every company earns business, at least initially. The thing that always scares me is once they have my business, will they continue to strive to earn it?